Aurore LLC is committed to providing you with quality products that meet your skincare needs and excellent customer service. It is our hope that you are satisfied with your Aurore skincare products; however, you may request a refund or exchange for any purchased product if you experience skin sensitivities or if the product does not meet your reasonable expectations. For product pre-orders and regular product orders, you may request a refund or exchange within 30 days of the date your product is delivered to the shipping address provided by you. We do not have the ability to provide a refund for products that are pre-ordered until after the date of product delivery. If your product was damaged in transit, you may request, within 30 days of the date of product delivery, that the damaged product be replaced.
To make any of the above requests, please send an email to email@example.com detailing the order number and the product for which you would like a refund or exchange, along with a description of your concern or complaint. Upon receipt of your request, Aurore LLC will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended. Requests for refunds and exchanges will be reviewed and determined on a case by case basis. Company reserves the right, in its reasonable discretion, to refuse to refund or exchange any product.
RETURN & EXCHANGE PROCESS
1. Initiate a return or exchange
If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange via email at firstname.lastname@example.org. Our team will be happy to assist you with returns that meet our policy requirements and/or to provide a recommendation on products for an exchange. Be sure to contact our Customer Care team before you send in a return or exchange. Aurore LLC is not responsible for returns lost in transit that have not been communicated to Customer Care.
2. Pack your return & ship
Please safely pack the product(s) along with your completed return form. Affix the return label to the box and ship it back to us by bringing your package to the carrier indicated on the return label. Unfortunately at this time we are not able to provide prepaid return shipping labels for domestic or international orders. We appreciate your understanding.
Last update: July 2, 2018